Saudi Arabia adopts technology to enhance 2024 Hajj  

According to the Saudi Press Agency, the Saudi Authority for Data and Artificial Intelligence (SDAIA) is using data and AI tools to make the entry process smoother for Hajj pilgrims this year.

The authority has equipped fourteen entry points across the country, including airports, seaports, and land borders, with the necessary technical infrastructure.

The SDAIA is also supporting the Makkah Route Initiative by partnering with various government bodies to implement the program in seven countries worldwide, Arab News reports.

A national technical team from SDAIA is ensuring smooth communication and service in key regions such as Makkah, Madinah, and the Eastern Province. They are providing technical support at various entry points, including major airports like King Abdulaziz International Airport in Jeddah and Prince Mohammad bin Abdulaziz International Airport in Madinah.

A round-the-clock technical support center has also been set up to address issues and ensure smooth operations during Hajj. Mobile technical kits and preventive maintenance on workstations and network devices are in place to ensure swift responses to any problems.

The authority has introduced biometric capture and registration stations at border points, training personnel on the new systems. They have also developed mobile devices for identity verification and platforms to manage crowd sizes at Hajj sites, ensuring a safer experience for pilgrims.

Pilgrims can now use the Tawakkalna app for various services, including managing entry permits, accessing the digital Qur’an, and using the Rescue Me service.

The program aims at using these technologies to help make the Hajj process more efficient and user-friendly.

SDAIA operates in 78 locations at holy sites, providing systems and technical products while integrating with other government agencies to ensure that pilgrims’ data is available before their arrival and to reduce the time needed for entry registration.